EAC Solutions Tech provides end to end application maintenance and support services for tailor-made applications as well as for platform-based solutions. Our application support and maintenance services include enhancements, ITIL services, transition, knowledge transfer, 24*7 support, L1, L2 and L3 support, production support, service help desk, monitoring, etc.
Guidelight provides professional Software Maintenance & Support for our Custom Software Solutions as well as for most software systems and applications developed by third parties. We have evolved a mature and well-defined application support and maintenance process that allows us to effectively and efficiently capture the application environment as well as the business activity.
Our processes and teams have been built on a foundation that begins with the idea of a proactive approach to software support and maintenance. Our methodologies and systems focus on consistent stability, long-term functionality, and rigorous preventive maintenance to avoid problems that typically arise from less than complete or short-term solutions.
Our Maintenance & Support Services include direct access to experienced, knowledgeable, and trusted support specialists through flexible service options including telephone, e-mail and trouble tickets to ensure timely and efficient issue resolution. This overall approach has consistently allowed our clients to reduce recurring maintenance costs while maximizing uptime and availability.